December 15, 2015
FOR IMMEDIATE RELEASE
MANNHEIM, GERMANY – flexword translators & consultants receives the ISO 9001 certification as a result of the language service provider passing the ISO 9001 audit.
The ISO 9001 audit takes place by the German auditing company SGS-TÜV Saar GmbH, the German division of SGS, which evaluates flexword translators & consultants on its quality management system and standard of translation service. The ISO 9001 audit reveals flexword translators & consultants retains 95 percent customer satisfaction deriving from customer surveys and its customer complaint sector is under 2 percent.
In order for flexword translators & consultants to receive the ISO 9001 certification, the following standards of flexword translators & consultants must be met during the audit: defined process of translation, hard- and software standards, data security, efficient structures and workflows, evaluation criteria for translators and lecturers, and qualification of project managers. The world view of the ISO 9001 is the standard for quality management and proves the high quality service standards of flexword translators & consultants.
flexword translators & consultants participates in the ISO 9001 audit each year since beginning the audit in 2006. The year 2015 marks the 10th year of flexword translators & consultants passing the audit and the ninth year holding the ISO 9001 certification.
ABOUT ISO 9001:
ISO, or the International Organization for Standardization, is a global standardization organization of 162 member countries that provides a framework to certify quality management procedures. ISO 9001 certification demonstrates and monitors effective planning, operation and control of a company’s processes and the implementation and continual improvement of its quality management system. For more information: www.iso.org.
flexword translators & consultants is a full-service language service provider company headquartered in Mannheim, Germany with offices located in both England and Serbia. Since 1992, flexword translators & consultants serves all industries and translates all languages. flexword translators & consultants is certified with EN 15038 for translation services and EN ISO 9001 certified for quality management.
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PDF download here: flexword Translators & Consultants Passes 10th Annual ISO 9001 Audit